Hospitality Insights

The extent to which hotels and resorts manage costs has always been critical to their success and profitability. With the COVID-19 pandemic and the associated financial impact it has had on the industry for nearly a year, cost efficiency has risen to a whole new level of importance both now and for the post COVID-19 future.

What does the future of construction look like for the hotel and hospitality industry, amid the COVID-19 pandemic? We explore what the experts are saying...

The COVID-19 pandemic hit the hotel and hospitality industry especially hard; but the industry hit back with a prompt response and innovative ideas...

What is a "brand"? A logo? A font? The story of your brand, especially within the hotel and hospitality industry, is much deeper.

As guests contemplate their experience with your hotel or resort, it's all about value. Consider these simple steps to help exceed the expectations of your guests.

One of the most important aspects of your Customer Service is the efficiency of your hotel or resort’s check-in process. It’s part of the first impression experience for your guests and is often times seen as the most frustrating aspects of travel for many guests.