As guests contemplate their experience with your hotel or resort, it's all about value. Consider these simple steps to help exceed the expectations of your guests.
One of the most important aspects of your Customer Service is the efficiency of your hotel or resort’s check-in process. It’s part of the first impression experience for your guests and is often times seen as the most frustrating aspects of travel for many guests.
Over 80% of website traffic comes from mobile devices. Your guests will most likely be booking rooms and vacation stays from their smartphone or tablet. Be sure that your website can successfully accommodate the needs of your guests throughout the online booking process.
As the hospitality industry continues to recover from the effects of the Covid-19 pandemic, excellence in management will play an even bigger role than it might have in the past.
